Returns

If something isn't right, you can return it within 7 days of receiving your order. Please read the conditions below before you start a return.

What can be returned

  • Returns must be requested within 7 days of the date your order was delivered.
  • Items must be unworn, unwashed and unaltered, and sent back with all original packaging, tags and accessories.
  • Return shipping costs are paid by the customer.

Damaged, defective or incorrect items

If your order arrives damaged, defective or isn't what you ordered, please contact us within 7 days of delivery with your order number and a photo of the item, and we'll arrange a replacement or refund. If you'd rather send the item back, it must be returned to our returns warehouse below, and return shipping is paid by the customer.

How to start a return

  1. Contact us through our Contact page or at gentlemens_reserve@outlook.com with your order number and the items you'd like to return. Please wait for our approval before sending anything.
  2. Pack the item with all its original packaging, tags and accessories.
  3. Send it with a reliable carrier that provides tracking, and email us the tracking number.

Returns sent without our approval can't be accepted.

Return address

Approved returns are sent to our returns warehouse:

Recipient: Colin
6th Floor, Building 5, Hongye Road 1888
Tangya Town, Jindong District
Jinhua City, Zhejiang
China
Phone: +86 180 6998 9506

Inspection and refunds

Every return is inspected when it arrives at the warehouse. Items that show signs of wear, damage, misuse or other abnormal conditions can't be accepted: no refund will be issued, and the item may be disposed of or sent back to you at your expense.

If your return passes inspection, we'll refund the price you paid for the item to your original payment method. Shipping fees and other additional charges are non-refundable. Items bought as part of a set, or with a multi-item discount (such as Buy 2 or Buy 3 savings), are refunded at the price you actually paid for them after discounts.

Exchanges

The fastest way to get a different size or colour is to return the item you have and place a new order for the one you want.

Questions

If you have any questions about returns, please get in touch.