Frequently asked questions
Ordering, shipping, sizing and caring for your pieces.
Where do you ship?
We currently ship to addresses within the United States. If you're outside the US, please get in touch — we'd like to hear where you're shopping from as we plan future destinations.
How much does shipping cost?
Shipping is $6.99, and free on orders of $100 or more. The rate for your address is always shown at checkout before you pay.
How long will my order take to arrive?
Your estimated delivery time is shown at checkout. Once your order is on its way, we'll email you a shipping confirmation with tracking details where available.
How do I track my order?
When your order ships, you'll receive a confirmation email with a tracking link where available. If you created an account, you can also sign in at any time to see your order status and history.
Will my order arrive in one package?
Not always. Pieces in the same order may ship separately and arrive on different days. If that happens, you'll receive tracking details for each shipment where available.
How do the bundle savings work?
Buy any two pieces and save 10%; buy three and save 20%. Mix and match styles and colours as you like — the saving is applied automatically in your bag.
How do I find my size?
Every product page lists the available sizes, describes the fit and, where relevant, includes a size chart. If you're between sizes or unsure, contact us before you order and we'll help.
Can I change or cancel my order?
Please contact us as soon as possible with your order number. We'll do our best to update or cancel it, but once an order has been processed for shipping we may no longer be able to change it.
What if my item arrives damaged or incorrect?
We're sorry if that happens. Please contact us within 7 days of delivery with your order number and a photo of the item, and we'll arrange a replacement or refund. If you'd rather send the item back, return shipping is paid by the customer.
What is your returns policy?
Unworn pieces with their tags and original packaging can be returned within 7 days of delivery. Please contact us for approval before sending anything back. Return shipping is paid by the customer, and original shipping fees aren't refunded. Full details are on our Returns page.
What payment methods do you accept?
All payments are processed securely through Shopify Checkout, and prices are shown in US dollars. The payment methods available to you are displayed at checkout.
Do I need an account to order?
No. You can check out as a guest. An account simply lets you view your order history and track orders in one place.
How should I care for my pieces?
Care instructions are listed on each product page. As a general guide, wash linen and cotton on a cold, gentle cycle and hang to dry, and dry knitwear flat so it keeps its shape.
How can I contact you?
Send us a message through our Contact page and we'll reply by email as soon as we can.
Still have a question? Contact us.